Question 1

I’ve seen an item online that I'd like to purchase but I cannot seem to find it on your site. How do I order it?

Accepted Answer

Unfortunately, if you see an item on our social media but you do not see it available on our website, the item is no longer available.

We create unique custom one-of-a-kind pieces to keep our customers exclusive and to stand out unapologetically.

Question 2

Where do you ship?

Accepted Answer

We ship worldwide!

Please choose a shipping option at checkout. You will see all the options that are available within your country.

Question 3

I ordered a preorder style. When will my order ship?

Accepted Answer

Please note that preorder dates are estimated shipping dates and all preorders will ship within approximately 7-21 days business days of the preorder estimated shipping date.
All preordered items are made to order.

If an unexpected delay arises, we will communicate this to customers immediately. TrapHer Gear is not responsible for delays due to postal services. We will not cancel or refund preorders as the product has been already produced.

Also, please be aware, that if you purchase preordered styles and in-stock styles within the same order, the full order will ship out together. If you would like to receive the in-stock styles in advance, we advise you to order separately. This will allow you to cover all shipping fees and for in-stock items to ship right away.

Question 4

I ordered preorder styles along with styles that are in stock. Will the styles ship separately or together?

Accepted Answer

We will ship your entire order together as we do not partially fulfill any orders. The order will ship on, or before, the date specified within the preorder style's title and description. If you ordered multiple preorder styles that have multiple shipping dates, the order will ship at the later specified preorder shipment date.

Question 5

Can you make a custom design that is not on your website?

Accepted Answer

At this time, we are only accepting custom jersey dress orders and pre-orders as listed. We are not taking additional custom design requests.

Each piece we offer is uniquely designed to be one-of-a-kind, with versatile styling options so you can wear it in multiple ways.

Question 6

My package is lost, or I didn't get it, what do I need to do?

Accepted Answer

We know things happen but unfortunately we aren’t responsible for lost or stolen packages. All customers receive tracking and carrier information which can be used to track their package or to contact the carrier directly to file a claim for a lost or stolen package.

Customers are responsible for filing lost or stolen claims with the carrier. TrapHer Gear is not responsible for lost or stolen packages and does not file any claims on behalf of the customer.